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How to Get Started- 4 Easy Steps


We recognize that this process may seem somewhat confusing and overwhelming. To help we have created the following guide that takes you step by step through the ordering process.

1. Set up and online account to view donor information.

By creating an online account, you can view donor information.


2. Choosing Your Donor Match.

The CLI Donor Search and the Client Services Specialists are useful tools to assist you in making your important donor selection. Our interactive donor search allows you to search by several specific criteria that are most important to you. Please be aware that if you choose an ID Options donor, you will be required to complete and return a signed ID Options Patient Agreement. This form is donor specific and will need to be mailed, faxed or scanned and emailed at least one business day before you place your order.

Additional information is available on most of the donors, most of which is downloaded for FREE. Items available on most of the donors include childhood photos, medical and personal profiles, audio interviews, staff impressions, silhouettes and donor essays. If you prefer, you can choose to have these mailed for a fee. Other items which are available for a minimal fee include personality testing (Keirsey donor reports or your own test), Lifetime photos, photo matching and our donor selection consultation. Our client services team can answer any inquiries you may have, provide donor availability, and direct you through the process.

Due the high demand for certain donors, we recommend having several donors selected (at least three) in case your preferred donor sells out.  You also have the ability to select a donor well in advance of your procedure and purchase specimens now and have them stored until you need them. Read more about our Vial Buy & Store and Vial Buy Back programs.


3. Account set ups (for yourself and one for your physician) before buying donor semen.

When you are ready to order semen vials you will need to contact us by phone and establish your account with us as well. Please read our Terms of Use Letter which explains what to expect from our donor program and what we expect from you when purchasing and utilizing our services. The last page of this document must be completed and returned prior to shipment of any donor specimens. Feel free to contact Client Services for assistance if neede

Cryogenic Laboratories, Inc (CLI) requires that all patients are working with a Licensed Physician/Medical Professional. Our Client Services department can verify if your physician already has an established account by calling 800-466-2796.  If an account has not already been established, a physician account set up form can be faxed directly to your physician's office by providing a fax number to one of our Client Services Specialists. If you do not already have a Licensed Physician, we will be able to provide you a list of physicians in your area who specialize in reproductive medicine.



4. Place your order.

Either you or your health-care provider may place an order. Before placing the order, please check availability online or by calling Client Services. We recommend placing your first order over the phone. This allows us to work together placing the order and helps prepare you for subsequent orders. You may do so by contacting Client Services at 800-466-2796. We also provide online ordering for donor sperm and additional information through our Donor Search.

At the time of your order you will need the following information:

  • Patient name, address, and phone number
  • Medical Professional's name and shipping address
  • Donor number
  • Number of units and preparation type (Pre-washed IUI, Standard ICI, IVF)
  • Date the units need to arrive at the provider's office
  • Payment information

Please be aware that the cut off time for a same day Fed Ex order is 2:00 PM EST; and same day local courier cut off time is 11:00 AM EST. 

We accept all major credit cards, money orders, and cashier checks; personal checks are not accepted.  We must receive money orders or cashier checks before the shipping date.  We do not work with or arrange payment with insurance companies, although we can provide you with copies of paid invoices to submit to insurance upon request.               

We recommend calling your health-care provider with the delivery information once you have placed your order.


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